Closing a six-figure tip-compliance exposure

A multi-location restaurant group · 64 employees, 3 locations

The challenge

Where they started

A growing restaurant group was running tip pools and tip credits incorrectly across three locations, with no consistent onboarding and 80%+ annual turnover eating into already-thin margins.

What we did

The work

Rebuilt tip-credit and tip-pool practices to be compliant and consistent across all locations
Corrected overtime calculation on split shifts
Built a fast, repeatable onboarding process to fight turnover
Implemented manager training on wage-and-hour basics

The results

What changed

wage claims since the rebuild

18 pts

reduction in annual turnover within a year

locations on one consistent HR system

“

We had no idea how exposed our tip setup was. Fixing it quietly before anyone filed a claim probably saved us six figures.

Owner / Operator

A multi-location restaurant group

Illustrative composite engagement. Details and quote are representative; client identity withheld for confidentiality.

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